Yass Valley Veterinary After Hours Services

Admin Team

10th October 2023 



Dear Valued Clients, 


I hope this message finds you well, and I extend my heartfelt gratitude for entrusting your beloved pets to Yass Valley Veterinary throughout the years. It is with mixed emotions that I share some important updates regarding our clinic. 


Over the past three decades, Yass Valley Veterinary has proudly stood as a beacon of exceptional care for the animals in our community. Our commitment to providing round-the-clock veterinary services, 365 days a year, has been unwavering. We've strived to offer nothing but the best for the pets and their owners who rely on us. 


Regrettably, we find ourselves facing challenges that have affected the entire veterinary industry. In the last month, we've experienced the departure of two experienced veterinarians, partly due to the demands of our after-hours and on-call duties. In the face of these challenges, we've encountered some staffing hurdles trying to replace two other veterinarians who left in April.


Furthermore, some of our team members are facing personal issues that may affect their ability to fulfill after-hours responsibilities. 

Consequently, we are currently operating with reduced staffing levels. To protect the mental and physical well-being of our remaining veterinarians and to maintain the positive culture at Yass Valley Veterinary, we have had to make some necessary adjustments. 


In times of emergency, animals may need to be triaged, and non-urgent and routine appointments might need to be rescheduled or postponed with short notice. 


Our Immediate temporary adjustments need to be: 


Fewer available appointments on Saturday mornings. 

  • So please ensure you’ve secured your future appointments. No after-hours services for companion animal emergencies after 10 pm and before 8 am. 
  • Occasional unavailability of after-hours service during the week and sometimes on weekends and public holidays. 


Changes to our after-hours practices: 

  • We request you check your animals before 9 pm to ensure they can receive care before 10 pm. 


Our Medechat triaging service will continue to provide advice and guide you to appropriate care. 

  • For small animals needing after-hours assistance after 10 pm and before 8am, we recommend: 
  • Animal Referral Hospital in Pialligo (02) 6280 6344 
  • Canberra Emergency Veterinary Service in Gungahlin (02) 6225 7257. 


We deeply appreciate your understanding and patience during these challenging times. Our dedicated staff will always go above and beyond to provide the level of care that you have come to expect from Yass Valley Veterinary. 


We understand how cherished your animals are to you, but please remember that in our treatment rooms and in the field, our team may be attending to animals facing far more critical conditions. It is imperative that we maintain a supportive environment for our staff as their mental health is our top priority. We will have a zero-tolerance policy for any difficult or abusive behaviour. 


We are actively working to mitigate this situation and are actively seeking new veterinarians through various avenues. Please know that we remain committed to finding the right professionals to join our team and support our loyal community. 


For now, we want to express our gratitude for your continued trust and support. Yass Valley Veterinary remains dedicated to providing the highest standard of care for your beloved pets, and we will keep you informed as our team returns to full capacity. 



With sincere appreciation, 

Dr Stuart Veterinarian 

Principal 

Yass Valley Veterinary 

New Afterhours Arrangements
By Admin Team • September 30, 2026
Is your dog or cat easily spooked? Learn how to recognise signs of anxiety in pets, common triggers, and ways to help your pet feel calmer and more secure.
By Admin Team • September 30, 2026
Knowing what to do when your pet is injured or becomes unwell can make a stressful situation feel a little more manageable. While first aid is never a substitute for veterinary treatment, knowing the basics can help you keep your pet safe while you arrange professional care. From bleeding and injuries to seizures, heat stress and toxin ingestion, understanding what to do and what not to do can be invaluable in an emergency. At Yass Valley Veterinary , we’re here to help you understand when your pet needs immediate veterinary attention and how you can provide safe first aid while getting them to the clinic. What to Do in a Pet Emergency The first priority in any emergency is to stay calm and assess the situation. If it is safe to do so: Move slowly and calmly. Keep the environment quiet. Minimise handling. Use a towel or blanket as a barrier if you need to protect yourself. Keep your hands away from your pet’s mouth. Transport your pet to a veterinary clinic as soon as it is safe to do so. Remember: if you’re unsure, treat the situation as an emergency and contact your vet. Check Your Pet’s ABCs In a serious emergency, start by checking your pet’s: Airway: Can air get in? Breathing: Is air moving? Circulation: Is blood flowing? If your pet is having difficulty breathing, has collapsed, is unresponsive, or has pale, white or blue gums, they need immediate veterinary attention. What to Do for Common Pet Emergencies Different emergencies require different first aid responses. Here are some serious situations to be aware of. Wounds and Bleeding If your pet is bleeding: Stay calm. Gently clean the wound with water or saline if appropriate. Apply firm, constant pressure using a clean towel, pad or bandage. Secure the dressing if possible. Seek veterinary treatment. Avoid repeatedly removing the bandage to check the wound, as this can disturb the clot and cause bleeding to start again. If bleeding is severe or uncontrollable, seek emergency veterinary care immediately. Hit by a Car or Other Trauma A pet involved in a road accident or other significant trauma should be assessed by a veterinarian, even if they appear to be okay. First, make sure the scene is safe. Check their ABCs and, if there is bleeding, apply firm, constant pressure. If you need to move your pet, use a blanket or flat surface to support their whole body. Keep their body as straight as possible and support the spine. Do not twist or bend their body, and don’t assume they are okay simply because they appear calm or are able to walk. Transport them to a veterinary clinic immediately. Seizures If your pet has a seizure: Move nearby objects away to help prevent injury. Keep the environment quiet. Time the seizure if you can. Keep your hands away from their mouth. Do not try to restrain them. Once the seizure has stopped, keep your pet calm and arrange veterinary assessment. An active seizure is considered an emergency and requires immediate veterinary attention. Heat Stress and Heatstroke Heat stress can become life-threatening quickly, particularly in hot weather. If your pet is showing signs of heat stress: Move them into shade or indoors. Turn on fans or air conditioning. Get them off hot surfaces such as bitumen or sand. Wet their body with cool water. Keep them calm and limit stimulation. Transport them to a veterinarian. Never leave a pet in a hot car, even for a short period, and don’t wait to see whether they improve before seeking veterinary care. Suspected Toxin Ingestion If you think your pet has eaten or been exposed to something potentially toxic, act quickly. If it is safe: Remove any remaining toxin from their mouth. Identify what they have been exposed to. Bring the packaging or take a photo of the product if possible. Estimate how much they may have consumed (even an approximate amount can be useful). Wear gloves if necessary. Transport your pet to a veterinary clinic immediately. Do not make your pet vomit at home unless specifically instructed to do so by a veterinary professional, and don’t wait for symptoms to appear. When Should I Take My Pet to the Vet? Knowing how urgent your pet’s condition is can be difficult. As a general rule, if you’re unsure, it’s safest to seek veterinary advice. Go to the Vet Immediately Seek emergency veterinary care if your pet has: Difficulty breathing Collapsed or is unresponsive An active seizure Pale, white or blue gums Severe or uncontrollable bleeding Been hit by a car or experienced significant trauma Rapid abdominal swelling or suspected bloat A suspected snake bite or toxin ingestion Signs of paralysis or suspected paralysis tick Extreme heat or cold exposure Seek Veterinary Treatment as Soon as Possible Your pet should also be assessed promptly for: Weakness or altered consciousness Pale gums Severe pain Toxin ingestion Difficulty or inability to urinate Severe dehydration Generalised weakness Persistent vomiting Wounds Neurological signs Even seemingly minor symptoms can sometimes indicate an underlying problem, so if you’re concerned about your pet, contact your veterinary team. How to Safely Handle an Injured or Frightened Pet An injured or frightened pet may behave differently from normal, even if they are usually friendly. Pain and fear can cause pets to bite or scratch. Approach slowly and calmly and speak softly to help reassure them. Avoid direct face-to-face contact and watch for warning signs such as growling, a stiff body or wide eyes. A towel, blanket or jacket can be used as a barrier to help protect you while handling your pet. Keep your face away from their head and avoid putting your hands near their mouth. If it is safe to do so, temporary restraint may help. For dogs, a towel or lead can be used as a makeshift muzzle, but never muzzle a dog if their breathing is compromised or they are vomiting . Cats can be gently wrapped in a towel to help minimise movement. Only move your pet when necessary, such as if they are in immediate danger. If you do need to move them, support their whole body, particularly the spine and limbs. What to Include in a Pet First Aid Kit Having a pet first aid kit at home and when travelling can help you respond quickly to minor injuries while arranging veterinary care. Consider including: Towels Two leashes Pillowcase Sanitary pad or nappy Bandage or pet first aid kit Scissors Bottle of water Plastic bags Gloves Notepad and pen Cling wrap (optional) Keep your first aid supplies somewhere easy to access so you aren’t searching for them during an emergency. Remember: First Aid Isn’t a Substitute for Veterinary Care Pet first aid is about keeping your pet safe and providing basic support while you arrange professional treatment. It shouldn’t delay a veterinary assessment when your pet is seriously injured or unwell. In an emergency, fast is good, but calm is better . Simple actions can make a difference, but getting your pet to a veterinarian as soon as it is safe to do so is the priority. FAQs: Pet First Aid 1. What should I do if my pet is injured? Stay calm, minimise handling and assess their airway, breathing and circulation. If there is bleeding, apply firm, constant pressure with a clean towel, pad or bandage. Seek veterinary treatment as soon as possible. 2. Should I make my dog vomit if they eat something toxic? No. Do not make your pet vomit at home unless specifically instructed by a veterinary professional. Identify what they have ingested, bring the packaging or a photo if possible, and seek veterinary care immediately. 3. What should I do if my pet has a seizure? Move objects away to prevent injury, keep the environment quiet and time the seizure if possible. Don’t restrain your pet or put your hands near their mouth. An active seizure requires immediate veterinary attention. 4. What are the signs of a pet emergency? Difficulty breathing, collapse, an active seizure, pale or blue gums, severe bleeding, significant trauma, rapid abdominal swelling, suspected toxin ingestion, suspected snake bite, paralysis and extreme temperatures are all reasons to seek immediate veterinary care. 5. Should I have a pet first aid kit at home? Yes. Keeping basic supplies such as towels, bandages, gloves, scissors and water readily available can help you respond to minor injuries and emergencies while arranging veterinary care. Be Prepared for a Pet Emergency You can’t always prevent an accident or illness, but being prepared can help you respond calmly when your pet needs you most. Save your veterinary clinic’s phone number, keep a pet first aid kit accessible and familiarise yourself with the signs that require immediate veterinary attention. If you’re ever unsure about your pet’s health or an injury, contact Yass Valley Veterinary for advice or seek veterinary care. 📞 Call us today to speak with our veterinary team about your pet’s health and wellbeing.
By Admin Team • August 4, 2026
The pet wellness program designed to keep your pets happy and healthy all year round. At Yass Valley Veterinary, we’re excited to introduce Supertails, the pet wellness program designed to make it easier (and more affordable) to keep your pets happy and healthy all year round. What is Supertails? Supertails is a simple monthly membership that gives you unlimited vet consults plus discounts on everyday services and preventative care. It’s all about providing peace of mind, affordability, and the very best care for your furry family members. Why Join Supertails? Unlimited vet consults – no extra cost for those “just in case” visits. Exclusive member discounts on routine services like dental, desexing, and vaccinations. Peace of mind knowing you can prioritise your pet’s health without worrying about the bill. Better preventative care with regular visits that catch issues early. Supertails makes it easier to say “yes” to the care your pet deserves.